IS THERE ANYTHING YOU’RE IN DOUBT ABOUT?

Find lots of questions and answers here

Where is STAGEBOX?

STAGEBOX is located at Refshalevej 189, 1432 Copenhagen.

How do I get to STAGEBOX?

STAGEBOX is located on the cultural playground Refshaleøen. Bus 2A towards Refshaleøen has a terminus 650 meters from STAGEBOX. Here you will see signs showing you the way. You can also take the harbor bus 992, which also stops on Refshaleøen. If you arrive at STAGEBOX by car, it will be possible to park on STAGEBOX' areas for a fee.

How do I buy tickets?

Find the event you want to participate in on the 'Calendar' page. Here you will see a button with 'BUY TICKET' as soon as these are on sale.

The event is cancelled. Who do I contact?

All questions regarding your ticket needs to be directed to the ticket provider. You can see on your ticket who the provider is. We collaborate with Ticketmaster, who can be contacted on telephone: +45 38481630 weekdays at 10-14 and with Billetlugen, who can be contacted on telephone: +45 70263267 weekdays at 10-17.

I have lost my ticket. What do I do?

All questions regarding your ticket needs to be directed to the ticket provider. You can see on your ticket who the provider is. We collaborate with Ticketmaster, who can be contacted on telephone: +45 38481630 weekdays at 10-14 and with Billetlugen, who can be contacted on telephone: +45 70263267 weekdays at 10-17.

When does the concert start?

Your ticket will always show when the concert starts and when the doors open.

Facilities

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If I am a guest with special needs?

STAGEBOX has four wheelchair spaces. You have to buy your seat through the ticket provider. The ticket includes one companion upon presentation of a valid companion card. Unfortunately, we can not guarantee that there is room for companions for other than wheelchair users at sold-out concerts. Therefore, we recommend that you buy a ticket for the companion as well.

Do you have a wardrobe?

For safety reasons, outerwear/jackets, umbrellas, larger bags and the likes must always be stored in the wardrobe. The wardrobe costs DKK 30 per. object. Loose objects in pockets etc. are stored at your own risk.

What means of payment can I use?

The bars at STAGEBOX are cashless, but payment can be made with VISA/Dankort, Mastercard or other common payment cards. It will also be possible to exchange cash for value cards at the venue.

Which IDs work for entrance?

At some concerts there may be an age restriction. In this case, driving license, passport or other valid photo ID can be used as identification at the door.

Facilities

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Can I bring camera and video equipment for concerts?

It is only allowed to take photos with a regular pocket camera or mobile phone. Professional or semi-professional cameras are not allowed without special permission.

Can I smoke?

Smoking is not allowed indoors at STAGEBOX. The ban also applies to e-cigarettes. However, you have the option of using STAGEBOX' outdoor smoking area if the urge should arise.

How is your drug policy?

STAGEBOX does not accept the use of any kind of drug. Violation of this will result in police reporting, expulsion and quarantine.

Is it allowed to bring food and beverages?

It is not allowed to bring food and beverages. You can bue various drinks at STAGEBOX' bar.

What do I do if someone is threatening?

Contact the nearest steward or other staff. Unpleasant og threatening behavior is not accepted on STAGEBOX, and may result in expulsion and/or police reporting.

Still in doubt?

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